What you need to know about building management

The work of building management

Building management - a job that requires careful, thoughtful, detailed and high professional responsibility.

The work of the building management units will provide services that control all court processes, perform all the work in the building so that the building works best and effectively. business as high as possible.

Building management includes:

• Financial management: It is necessary to ensure the amount that each customer pays monthly according to a recurring fee, the court management is responsible for financial management in the most transparent and transparent manner, paying for all expenses. building operating fee.
• Human resource management: Each building will have different human resources to meet the needs of customers, so HR management is responsible for monitoring the activities of each employee to ensure protect the work proposed, to have the appropriate sanctions and reward.
• Customer management: Customer management is responsible for taking care of all customers, solving the needs and questions most accurately is the job of the customer management department. Must do everything to always bring satisfaction and retain customers in every way.
• Technical maintenance: In the building, there are many technical equipment that need to be checked regularly to ensure all the smooth running of the entire system.

Because of such many areas, the management and operation of the building will be more effective when the officers and staff of the building are fully equipped with the knowledge and skills from basic to advanced, to quickly identify the details that need repair, or meet the needs of each customer.

Building management process

The building management process will make all activities of the building more intimate, the processes will be applied in stages appropriate to the management and administration activities to ensure the building is always Operate safely and fully meet quality standards.

The process of building management includes:

- Contract management:

• The process of signing a lease and the specific provisions
• Rent collection process
• Service collection process
• Process of contract liquidation

- Customer process

• Room management and use process
• Process of evaluating customer satisfaction
• Process for handling and resolving customer complaints
• Regulations on safety, security of customers
• Property management regulations of customers
• Regulations on hygiene management of customers
• Regulations on management of equipment and services of the building

- Security process

• Rules of fire prevention and fighting of the building
• Patrol process guard
• Training regulations on fire safety
• Process of controlling assets and goods
• Process of controlling visitors and staff
• Parking procedure (car, motorcycle, bicycle)

- Technical operation process

• The process of repairing and maintaining the building
• Maintenance process of construction works
• Maintenance process for elevators, air conditioners, ..

- Cleaning process

• Regulate a sanitation plan for areas at the building
• Regulations on waste management inside and outside the building
• Regulations on building management

Under the provisions of Article 73 of the Housing Code, the building management enterprises must comply with the management conditions. The management of a building must be done by a unit with specialized management and operation skills. The condominium management unit must perform all tasks of management and operation of technical systems, equipment, house maintenance and regular fire prevention and fighting tasks.

The members of the board of directors and the staff working in the specialized departments must have qualifications corresponding to the job position, and must have a certificate of completion of the course, training of expertise from basic to advanced building management system as prescribed by the Ministry of Construction.

So where to learn building management?

Building management is not a simple job, it needs to go through each professional training class to be able to perform well. Each building has different types and different customers, which will create different ways of managing and handling situations. The work of building managers need to know and grasp a lot of things, from simple to complex. Therefore, it is mandatory to go through the building management classes to get a certificate from the Ministry of Construction.

Students need to take prestigious and quality courses at training units certified by the Ministry of Construction to grasp and learn the necessary professional skills in apartment operation management. as regularly updated with the latest legal provisions.